14 Day Returns Policy
We hope you’re happy with your new Haruka purchase. However, if you’re unhappy for any reason, here’s what to do.
Changed your mind?
If the items you order are not suitable, you have up to 14 days, from the date of receipt of the goods to post the return to us to receive a full refund. Please note that we will refund a basic postage cost, not the full cost of any enhanced postal service you may have opted for . All we ask is that you send them back in the unused
condition that you received them in and with the original labels still attached.
There are 2 ways for you to return items to us:
- In store
Just go to Haruka Clothing, Glastonbury with your item and some form of proof of purchase. Proof of purchase can be either the printout of your order confirmation or your e-mail confirmation which was sent to you after you placed your order.
- By post
Pack up the items carefully and send them back clearly addressed to:
Haruka Clothing ltd
20 Magdalene Street
BA6 9EH, UK
Please enclose a note detailing your name, address, contact number and reason for return. Also, please send us an email to : firstname.lastname@example.org with your order number in the subject box. Please send us details of what you are returning and the date of postage. It would be helpful to us if you could explain briefly why you are returning the item as it will help us to improve/ adapt if necessary. Your feedback is always valuable to us. Please note certain products cannot be returned for reasons of health and hygiene, for example, pierced products such as earrings.
We recommend you use some form of registered post in case you need to track your parcel.
If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund or an exchange and reimburse your postage costs if applicable. We’re really sorry, but we’re unable to take back used goods which are unsuitable or don’t fit, or reimburse the postage costs incurred returning unused/unsuitable items to us. This is in addition to, and does not affect, your consumer rights.
While we are happy to post the exchanged item to you free of charge you will have to pay the returned item(s) postage to us.
This offer is limited to UK customers only, additional charges may apply for international exchanges. Exchanged items must also follow the same 14 day returns policy and be posted to the same address.